Privacy Policy

1. Introduction

AutoSpa Weymouth ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a quote request form
• Contact us via phone, email, or our contact form
• Schedule an appointment
• Subscribe to our newsletter or promotions

This information may include:

• Name
• Email address
• Phone number
• Vehicle information (make, model, year)
• Service preferences

In addition, when you submit a form on our website, we automatically collect certain technical information to help us prevent spam and fraud and to respond to your request:

• IP address
• Approximate location (city, state, and country derived from your IP address)
• Browser type, operating system, and device type

This technical information is provided by our website hosting infrastructure at the time you submit a form. AutoSpa does not receive this first-party form metadata from visitors who only browse the site. However, the functional and analytics providers described below may independently receive request information such as an IP address, browser, device, and referring page when their resources load.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Schedule and manage appointments
• Provide and improve our services
• Send service reminders and follow-ups
• Communicate about promotions or special offers (with your consent)
• Comply with legal obligations

4. Service Providers and Information Sharing

We do not sell, trade, or rent your personal information to third parties. We use the following providers for specific website and business functions:

• Vercel — hosts and secures the website and supplies request metadata used for form delivery, spam prevention, and fraud protection.
• Resend — delivers quote and contact submissions to AutoSpa by email.
• Square Appointments — provides the functional auto-detailing scheduler. The Square iframe can receive browser and device data and may use cookies or similar storage when the Booking page loads. Appointment information entered there is provided directly to Square.
• Google Maps — provides the functional location map on the Contact page. Google services, including reCAPTCHA or payment-support resources selected by Square, may also load inside the Square experience.
• Google Analytics 4 — measures website activity only after you accept optional analytics.
• analytics.lima.to — provides first-party website measurement for AutoSpa only after you accept optional analytics.
• Cloudinary — may serve approved service images and supports authorized media administration when Cloudinary is configured.
• Sentry — may receive error and performance diagnostics when monitoring is configured so we can identify and repair website failures.

We may also disclose information when required by law, to protect our rights, privacy, safety, or property, or when you provide explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Optional analytics is controlled by the consent banner. Before you make a choice, and after you reject analytics, AutoSpa does not load Google Analytics 4 or analytics.lima.to measurement scripts. If you accept, those scripts may use cookies or similar browser storage to measure website activity.

Square Appointments and Google Maps are functional third-party content. They load on the Booking and Contact pages, respectively, regardless of your analytics preference, and may use cookies or similar storage under their own policies. You can avoid the embedded content by not visiting those pages and can use the displayed phone, email, address, or external booking link instead.

AutoSpa stores your analytics choice in your browser underautospa_cookie_consentuntil you change it or clear browser storage. Use theCookie Settingscontrol in the footer to review or change that preference.

7. Storage and Retention

We retain quote, contact, and service records only as long as reasonably necessary to respond, provide service, maintain ordinary business records, resolve disputes, and meet legal obligations. We do not publish a single retention period because the appropriate period depends on the record and purpose.

Third-party providers control the cookies, browser storage, and retention periods used within their services. Clearing browser storage may remove locally stored preferences, but it does not delete information already submitted to AutoSpa, Square, or another provider.

8. Third-Party Services and Links

Our website includes third-party services and may contain links to other websites, including appointment scheduling, maps, social media, and review sites. Those providers operate under their own privacy practices. Review their policies before providing personal information.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone: (781) 660-5165
• Email: info@autospaweymouth.com
• Address: 21 Union St, Weymouth, MA 02190